Shipping policy
Shipping Policy
The Aura Society
Last Updated: October 22, 2026
At The Aura Society, we want every order to arrive safely and efficiently. We work with trusted third-party suppliers and shipping partners to deliver home décor and accessories directly to our customers.
Order Processing
Orders are processed after payment has been confirmed.
Processing times may vary depending on product availability, supplier operations, and order volume.
Shipping & Delivery
Estimated shipping and delivery times are provided at checkout or on the applicable product page.
Because some products are shipped directly from our suppliers, delivery times may vary based on the item and destination.
Delivery estimates are not guaranteed. Unexpected delays may occur due to carrier operations, customs processing, weather, or other circumstances beyond our control.
Shipping Costs
Applicable shipping charges will be displayed during checkout before payment is completed.
Order Tracking
When tracking information is available, customers will receive an email notification once their order has shipped.
Please allow time for the shipping carrier to update tracking information.
Multiple Shipments
Orders containing multiple products may arrive in separate packages because items can be fulfilled by different suppliers.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact our customer support team with your order number and relevant details.
We will review the situation and work toward an appropriate resolution in accordance with applicable law.
Contact Us
For shipping questions, please contact:
The Aura Society
Website: https://theaurasociety.us
Email: support@aurasociety.us